Chile views itself as a potential IT outsourcing tiger, and while it has been working hard to convince U.S. companies of its outsourcing expertise, it may have found a surprising supporter -- India's outsourcing giant Tata Consulting Services (TCS.)Gardner destaca el incremento en fondos para investigación y desarrollo:
"TCS likes Chile because we are in the same time zone as the U.S.," said Constanza Donoso, a representative of the Chilean Economic Development Agency, in a brief interview. "Tata provides financial services to U.S. customers from Chile."
The new drive, said Donoso, comes from the country's new President Michelle Bachelet, who has pledged that Chile will increase its research and development spending by 50 percent. The country is setting aside $200 million this year from mining taxes to invest in high technology; the figure is likely to grow to $350 next year, officials said.Varias compañias, particularmente estadounidenses, establecieron servicios en Chile:
Acoto por mi parte, que, como en otros aspectos, es destacable el esfuerzo conciente y concertado puesto en marcha para lograr este objetivo. Como en otro artículo se apunta, Chile debe mejorar en varios frentes sin embargo para poder concretar un buen resultado de carácter más o menos permanente: la existencia de trabas administrativas a la operación de actividades extranjeras, poca existencia de servicios de respaldo, no mucha difusión de lenguas extranjeras -a pesar de lo indicado en el artículo-. Sin embargo, Chile no ha dejado de obtener buenos resultados, uno tras otro, a fuerza de continuidad y claridad de objetivos.
Several U.S.- and Europe-based companies have located service operations in Chile's major cities primarily to serve Latin American customers. These include Delta Air Lines and Air France reservations operations as well as customer service units run by Citigroup, JPMorgan, Unilever and Zurich Financial Services.
Particularly prized are U.S. technology companies, which will carry out sophisticated research and development in Chile. Synopsys, a California-based provider of semiconductor design, has opened its first design center in Latin America in Santiago. It plans to expand the software engineering group to 60 by 2009.
Yahoo has established an Internet Research Lab where the PhDs it has hired develop mathematical algorithms that will facilitate Internet searching. General Electric's International Center of Excellence in Chile has hired many software developers. Software AG, a German company with a large presence in the U.S., develops enterprise software for government and businesses from its XML operation in Chile.
Businesses are increasingly attracted to Chile's high literacy rate (96 percent) and the growing number of Chileans who speak English (7 to 8 percent), Donoso said.