"Las cinco principales cosas que no le oí a un kaizen"

En Gemba:

Top 5 Things I've Never Heard from a Kaizen Team Member
By Jon Miller - February 28, 2007 1:09 PM

#5. "I'm surprised at how little we got done in four and a half days."

#4. "I have no concerns about these results being sustained."

#3. "Everything went as planned."

#2. "There's no more room for improvement."

#1. "I wish we could have spent more time in the conference room this week."